CCAP Information

School-Aged Children Who Need Full-Time Care During Remote Learning

Important Update on School-Aged Children in Remote Learning

CCAP will pay a full-time day for school age children in remote learning if the parent’s work/school schedule does not allow them to be home with their child and the child is in the provider’s care for five or more hours during that time.

Parents and child care providers can inform us of a need for full-time care in the following ways:

  • Child care providers can change any part-time days on their child care certificates to full days, and write the reason for the change as "remote learning."
  • Parents can call, e-mail, or text us and let us know they need full-time care for their school-aged children due to remote learning. If you e-mail or text us, please include your 15 digit Child Care Management System case number.

    July 2020 CCAP changes available

    Effective July 1, the IDHS Child Care Assistance Program (CCAP) is returning to normal policies and procedures with some modifications. This memo is being released to provide information on these changes. 



    IDHS Policy Updates effective July 1, 2020

    IDHS will implement the following policy changes effective 7/1/2020:

    • The 30% rate add-on for children of priority essential workers and essential workers will end on 6/30/2020.
    • The COVID-19 attendance exemption for child care providers will end on 6/30/2020.
    • $1.00 family co-payments will end on 6/30/2020. Families are responsible for paying their original co-payment amount effective 7/1/2020.
    • IDHS will end auto-extensions of eligibility effective June 30th. Families whose eligibility ends July 1st or later must submit a redetermination to continue their child care eligibility.

    Accessing CCAP Services During Office Closures

    Illinois Action for Children’s offices are closed until further notice. We are working closely with IDHS, INCCRRA, the Governor’s Office of Early Childhood Development, and the Illinois Child Care Resource & Referral network to make accommodations in the ways we provide CCAP services. Read below for information on accessing CCAP services.

    We are accepting CCAP paperwork, and are prioritizing certificate entry, attendance exemption processing, and child care assistance for essential workers. 

    The Illinois Action for Children CCAP Phone Appointment Scheduler is Here!

    As we all find ways to adjust to our current environment, Illinois Action for Children is pleased to announce that our Family Resource team will now be able to provide you with assistance regarding CCAP in a scheduled phone consultation.

    The CCAP phone appointments are available for parents and care and education providers. Appointments are scheduled in 30 minute increments from 8:30 a.m. – 3 p.m., Monday-Friday. Schedule a CCAP Appointment when:

    • You need to submit your documentation and get a receipt via email;
    • You’re just getting started with CCAP – we can help you with the application and provide you with support and guidance on the required paperwork; or
    • You’d like a scheduled time – no waiting on hold!

    The Child Care Assistance Program (CCAP) Call Center is Open!

    Our CCAP Call Center is now open from 8:30 a.m. - 3:30 p.m., Monday through Friday. 

    Get in touch by calling us at 312.823.1100.

    If you need a quick update on your case or payment, you can still text us at 312.736.7390.

    Text Messaging and Email Service to Answer CCAP Questions

    Text us at 312.736.7390 or email us at essentialworkers@actforchildren.org. Representatives will be responding from 8:30 a.m. – 5 p.m., Monday – Friday. Text or email for answers to CCAP Questions including:

    • Pending cases
    • Redeterminations
    • All other questions
    Priority will be given to essential workers to help them find and pay for child care. All other inquiries will be responded to as time allows.

    Fax Line Information:

    • Our fax line (312.823.1200) is open.

    Drop Box Information:

    Drop boxes are a convenient and secure way for parents and providers to submit their paperwork (applications, forms, etc.) Drop boxes are out at all IAFC Walk-In locations.

    Central / West Side - 1340 S Damen Ave., 3rd Floor, Chicago, IL 60608 [NOTE: Paperwork can also be mailed in to this address only.]
    24 hours | 7 days a week

    South Side / Chatham - 1111 E 87th St., Chicago, IL 60619
    24 hours | 7 days a week

    North Side / Uptown - 4753 N Broadway, Chicago, IL 60640
    7 a.m. – 10 p.m. | Monday – Saturday

    South Suburbs / Homewood - 17926 S Halsted St., Homewood, IL 60430
    24 hours | 7 days a week

    Schedule CCAP Phone Appointment

    Schedule Appointment

    Request CCAP Forms

    English | Español
    • Redetermination
    • Provider Change
    • Change of Information
    • Change of Address
    • Email Agreement
    • W-9 Form
    • Telephone Billing Agreement
    • Debit Card Application


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