CCAP Information

IDHS Policy Updates effective July 1,2020

IDHS will implement the following policy changes effective 7/1/2020:

  • The 30% rate add-on for children of priority essential workers and essential workers will end on 6/30/2020.
  • The COVID-19 attendance exemption for child care providers will end on 6/30/2020.
  • $1.00 family co-payments will end on 6/30/2020. Families are responsible for paying their original co-payment amount effective 7/1/2020.
  • IDHS will end auto-extensions of eligibility effective June 30th. Families whose eligibility ends July 1st or later must submit a redetermination to continue their child care eligibility.

Accessing CCAP Services During Office Closures

Illinois Action for Children’s offices are closed until further notice. We are working closely with IDHS, INCCRRA, the Governor’s Office of Early Childhood Development, and the Illinois Child Care Resource & Referral network to make accommodations in the ways we provide CCAP services. Read below for information on accessing CCAP services.

We are accepting CCAP paperwork, and are prioritizing certificate entry, attendance exemption processing, and child care assistance for essential workers. 

The Child Care Assistance Program (CCAP) Call Center is Open!

Our CCAP Call Center is now open from 8:30 a.m. - 3:30 p.m., Monday through Friday. 

Get in touch by calling us at 312.823.1100.

If you need a quick update on your case or payment, you can still text us at 312.736.7390.

The State of Illinois closed the Prioritized Essential Worker (PEW) application process on May 31st.

Eligible PEW families will be approved for child care through June 30th. Families who submitted a PEW application and have not yet received notice of their eligibility should receive an answer no later than June 30th.

Text Messaging and Email Service to Answer CCAP Questions

Text us at 312.736.7390 or email us at essentialworkers@actforchildren.org. Representatives will be responding from 8:30 a.m. – 5 p.m., Monday – Friday. Text or email for answers to CCAP Questions including:

  • Pending cases
  • Redeterminations
  • All other questions
Priority will be given to essential workers to help them find and pay for child care. All other inquiries will be responded to as time allows.

Fax Line Information:

  • Our fax line (312.823.1200) is open.

Drop Box Information:

Drop boxes are a convenient and secure way for parents and providers to submit their paperwork (applications, forms, etc.) Drop boxes are out at all IAFC Walk-In locations.

Central / West Side - 1340 S Damen Ave., 3rd Floor, Chicago, IL 60608 [NOTE: Paperwork can also be mailed in to this address only.]
24 hours | 7 days a week

South Side / Chatham - 1111 E 87th St., Chicago, IL 60619
24 hours | 7 days a week

North Side / Uptown - 4753 N Broadway, Chicago, IL 60640
7 a.m. – 10 p.m. | Monday – Saturday

South Suburbs / Homewood - 17926 S Halsted St., Homewood, IL 60430
24 hours | 7 days a week

Request CCAP Forms

English | Español
  • Redetermination
  • Provider Change
  • Change of Information
  • Change of Address
  • Email Agreement
  • W-9 Form
  • Telephone Billing Agreement
  • Debit Card Application


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